I. PREAMBLE
The terms and conditions set out below apply both to the use of the DanBlocks website and platform and to the contractual relationship with our company. Using the website and the platform implies unreserved acceptance of these provisions.
The website www.danblocks.com is owned by DTM GOES ONLINE SRL, a Romanian legal entity with its registered office at 8 Lt. Mircea Damschin St., Suceava, Suceava County, registered with the Trade Register under no. J33/1659/2020, unique registration code 43424158, email: hi@danblocks.com.
This document sets out the terms and conditions under which the User may access the web page and online platform www.danblocks.com (hereinafter “the website”). These General Terms of Sale apply to all distance sales of Products concluded through the Website and govern distance selling in accordance with the national and European regulations in force, including European Directive 2011/83/EU on consumer rights.
Access to and use of the website are governed by these rules, under the terms and conditions set out below. Using the website, signing in and accessing the services implicitly means accepting these terms and conditions, with all the consequences that follow. If you do not agree with any clause of this document, you must leave this website and not enter into any purchase of goods sold here; otherwise our company cannot be held liable in contract or in tort.
DTM GOES ONLINE SRL reserves the right to revise these terms and conditions of use by updating this page at any time, unilaterally and without prior notice to users. By visiting this page periodically, you can stay informed of any changes to the terms and conditions. The User is solely responsible for knowing and accepting the updated terms and conditions. In case of non-compliance, we reserve the right to block access or to rely on any other relevant provisions of the law in force.
The applicable terms of sale are those in force on the date the Client sends the purchase order for a product. Before purchasing products through the website, the client must read these terms and conditions of sale carefully; they are available in the “terms and conditions” section of the website. Placing a purchase order through the website implies full and absolute knowledge and acceptance of these General Terms of Sale. A link to them is available on the page of every product sold.
This website is available only to natural or legal persons who can enter into valid contracts under the applicable law or who are already in a contractual relationship with DTM GOES ONLINE SRL. The website and the services offered through it are not intended for minors who cannot conclude legal acts transferring ownership.
The website www.danblocks.com may be used solely for personal, non-commercial purposes and subject to respect for intellectual property rights. For information about the processing of clients' personal data, please see the privacy policy.
DTM GOES ONLINE SRL and you act as independent contractors, and no agency, partnership or employer–employee relationship is intended or will be created by using this website.
II. DEFINITIONS AND TERMS
User
the natural/legal person who has or gains access to the website through any means of communication made available by DTM GOES ONLINE SRL (electronic, telephone, etc.) or identified in any other way.
Seller
DTM GOES ONLINE SRL
Client
any natural/legal person registered on the Website or placing an order who, by completing the Account registration process or the order, as the case may be, has agreed to the website-specific clauses in the Terms and Conditions section.
Buyer
the natural person/legal person or any legal entity that places an Order
Account
the section of the Website accessed by entering an email address and a password, which allows orders to be sent and contains information about the Client/Buyer and their history on the Website (Orders, tax invoices, Product warranties, etc.). The Client/User shall ensure that all information entered when creating the Account is correct, complete and up to date.
Content
all the information on the website that can be visited, viewed or accessed using an electronic device
My cart
the section of the Account that lets the Client add Products or Services they wish to buy at the time of adding them or later
Specifications
all the specifications and/or descriptions of the Products and Services as set out in their descriptions on the Website
Price level
the price band the product falls into, set according to the product category. How the price level is set is stated in the text of each category.
Sales advisor (consultant)
an employee of DTM GOES ONLINE SRL whose duties include processing the order after the Buyer has placed it.
III. CONTRACTUAL DOCUMENTS
By registering an Order on the Website, the Buyer agrees to the form of communication (telephone and/or email) through which the Seller conducts its commercial operations.
The notification the Buyer receives after placing the Order confirms its registration and includes the access or download links for the digital products purchased. This notification is sent electronically (email).
For justified reasons, the Seller reserves the right to change the quantity of digital Products and/or Services in the Order. If it changes the quantity of digital Products and/or Services in the Order, it will inform the Buyer at the email address or phone number provided when the Order was placed and will refund the amount paid, where applicable.
The contract is deemed concluded between the Seller and the Buyer when the Buyer receives, by email, the Order confirmation notification containing the access or download links for the digital products purchased.
IV. ONLINE SALES POLICY
Any Client/Buyer may access the website in order to place an Order.
For justified reasons, the Seller reserves the right to restrict the Client's/Buyer's access to placing an Order and/or to some of the accepted payment methods if it considers that, based on the Client's/Buyer's conduct or activity on the Website, their actions could harm DTM GOES ONLINE SRL in any way. In any such case, the Client/Buyer may contact our Customer Relations Department to be informed of the reasons that led to these measures.
While using the website and its services, you, as a User, undertake:
- to comply with the laws in force
- not to engage in cracking, hacking or similar activities that endanger the proper functioning of the website, the server, information security, etc.
- not to modify, copy, transmit, display, publish, reproduce, create derivative products from or sell any information or services obtained through the website
- to bear any additional costs related to using the website, such as those charged by telephone and internet service providers, or financial losses resulting from unauthorised use of the account used for transactions or purchases on this website
Communication with the Seller can take place through direct interaction or through the addresses listed in the “contact” section of the Website. The Seller is free to manage the information received without having to justify this.
DTM GOES ONLINE SRL may publish on the Website information about the digital products and/or services and/or promotions offered by it or by any third party with which DTM GOES ONLINE SRL has partnership agreements, for a given period of time. Digital products are available without stock limits.
All prices for the products shown on the Website are expressed in lei (RON) and include VAT.
The prices shown on the website for digital products are final prices, including VAT. Digital products are not subject to the green stamp duty or other charges specific to physical goods.
For online payments, the Seller is not and cannot be responsible for any other additional costs borne by the Buyer, including but not limited to currency conversion fees charged by the bank that issued their card, where the card's currency differs from RON. The Buyer alone is responsible for this.
All information used to describe the digital Products and/or Services available on the Website (still/moving images, multimedia presentations, etc.) does not constitute a contractual obligation on the part of the Seller and is used solely for presentation purposes.
V. ASSIGNMENT AND SUBCONTRACTING
The Seller may assign and/or subcontract to a third party Services related to fulfilling the Order, informing the Buyer, without needing the Buyer's consent.
VI. ORDERING ON THE WEBSITE
Ordering Products
To place an order, the User (Buyer) adds the desired products to the shopping cart by selecting the “Add to cart” button or a similar one. The shopping cart shows the list of selected products (the “View cart” button), and the User can update the quantity or remove one, several or all of the selected products.
All digital products sold on the website are permanently available for purchase, without stock limits. Adding a Product/Service to My cart without completing the Order does not register that Order.
Billing details
The price, payment method and payment term are specified on the Website and in each Order and include VAT and other applicable taxes. The Seller will issue the Buyer an invoice for the Products and Services delivered; the Buyer must provide all the information needed to issue the invoice in accordance with the law in force.
The Seller will send the Buyer the invoice for an Order containing digital Products and/or Services, as well as for any other payments related to the Order, in the client Account and/or by email, as required by law (including RO e-Factura). Invoices are sent in electronic format only.
To ensure the invoice for the Order is communicated correctly, the Buyer must update the data in their Account whenever necessary and access the information and documents for each Order available in the Account.
The ordering process
- After adding the desired products to the cart, press the “Checkout” button
- Fill in the billing details (if not already filled in)
- Proceed to payment
Digital products do not require choosing a delivery method; they are provided automatically by email after payment.
The final step in sending the order is the “Place order” or “Go to payment” button. Shortly after pressing it, you will receive an email confirming that the order has been registered.
Cancelling an order
The Seller may cancel the Order placed by the Buyer, after prior notice sent to the Buyer by email, without any further obligation of either party towards the other and without either party being able to claim damages from the other, if:
• The Client provided incomplete, untrue or incorrect data
• The digital Products and/or Services were displayed on the Website as a result of technical errors
• Obviously wrong/derisory prices resulted from technical errors
In the event of cancellation, the full amount paid by the Buyer is refunded within 14 (fourteen) calendar days (under Art. 13 of Government Emergency Ordinance no. 34/2014).
Digital products involve no delivery costs, as they are provided electronically by email.
Payment method
The only payment method accepted on the website is payment by bank card (debit or credit). Bank transfer, cash on delivery and other payment methods are not accepted.
The card's confidential data (card number, holder, expiry date, security code) is encrypted and transmitted securely to the payment processor. The Seller never has access to and does not store the details of the card the Client uses to pay for the Products.
After the payment, the Buyer automatically receives by email the access or download links for the digital products purchased.
Delivery of digital products
The digital products sold on the website are delivered exclusively in electronic format. Immediately after the payment is confirmed, the Buyer receives by email, at the address given in the Order, the access or download links for the digital products purchased.
The Seller is not responsible if the digital products cannot be accessed because the Buyer provided an incorrect or incomplete email address.
If the Buyer does not receive the confirmation email with the access links within 24 hours of the payment, they are asked to check their spam/junk folder and to contact the Seller at the email address shown on the website.
Availability of download links
The download links sent by email remain permanently active. If the Buyer loses access to them (email deleted, technical problems, etc.), they can ask for the links to be resent by contacting the Seller at hi@danblocks.com and providing the order's identification details.
VII. THE RIGHT OF WITHDRAWAL FOR DIGITAL PRODUCTS
The nature of digital products and the right of withdrawal
The website www.danblocks.com sells exclusively digital products (digital content supplied on an intangible medium), such as:
- Templates
- Guides
- Online courses
- Digital resources and other similar materials
Legal basis
Under Art. 16(m) of Government Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded with professionals, transposing Directive 2011/83/EU, the right of withdrawal does not apply to the supply of digital content not delivered on a tangible medium, if performance has begun with the consumer's prior express consent and after the consumer has acknowledged that they will thereby lose the right of withdrawal.
The Buyer's consent and acknowledgement
By completing the Order and paying for a digital product, the Buyer:
- (a) gives express consent to the immediate supply of the digital content, namely the sending of the access or download links by email
- (b) acknowledges and accepts that they lose the right of withdrawal from the moment they receive access to the digital product (by the email containing the access or download links)
Loss of the right of withdrawal
The right of withdrawal is lost when the Buyer receives the confirmation email containing the access or download links for the digital products purchased, since the supply of the digital content has begun with their express consent.
Consequently, once the digital product has been delivered electronically (by sending the access or download links), the Buyer can no longer request a refund of the amount paid on the basis of the right of withdrawal provided by Government Emergency Ordinance no. 34/2014.
Exceptions - Technical defects
If the digital product has technical defects that make it unusable (non-working download links, corrupt files, content missing or incomplete compared with the description on the website), the Buyer is entitled to request:
- (a) the defect to be remedied by providing a working download link or the correct content
- (b) replacement with an equivalent digital product, if remedying is not possible
- (c) a full refund of the amount paid, if neither remedy nor replacement is possible
Reporting technical defects
The Buyer must report technical defects within 14 (fourteen) calendar days of receiving the confirmation email with the access links, by sending a notification to: hi@danblocks.com
The notification must contain:
- The Buyer's identification details (first name, last name, the email address used for the order)
- The order number and date
- A detailed description of the defect found
- Evidence of the defect (screenshots, error messages, etc.), if possible
Refunds for technical defects
If a refund is approved because of a technical defect that cannot be remedied, the Seller will return the amount paid within 14 (fourteen) calendar days of the approval date, by refunding it to the card used for the original payment.
The Buyer's responsibility
Any problems relating to the compatibility of the digital products purchased with the Buyer's equipment, software or operating system are not the Seller's responsibility, provided the minimum technical requirements were stated in the product description on the website.
The Buyer must check the technical requirements of the digital product before placing the order and make sure they have the equipment and software needed to use it.
VIII. PROPERTY RIGHTS
The content of the website, including but not limited to logos, stylised representations, trade symbols, still images, moving images, text and/or multimedia content presented on the Website, is the exclusive property of DTM GOES ONLINE SRL, which reserves all rights obtained in this respect directly or indirectly (through licences of use and/or publication).
The Client/User may not:
- Copy, distribute, publish or transfer it to third parties
- Modify and/or alter it
- Use, link to or display it
- Include any content in any context other than the one originally intended by DTM GOES ONLINE SRL
- Include any content outside the website
Exception: with the express written consent of DTM GOES ONLINE SRL given before these operations.
Where DTM GOES ONLINE SRL grants the Client/User the right to use certain content, in the form described in a separate usage agreement, which they have or gain access to under that agreement, this right extends only to the content defined in the agreement, and only for as long as that content exists on the website or for the period defined in the agreement.
No content sent to the Client or User by any means of communication (electronic, telephone, etc.) or acquired by them by accessing, visiting and/or viewing constitutes a contractual obligation on the part of DTM GOES ONLINE SRL.
IX. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL FOR DIGITAL PRODUCTS
Legal basis
In accordance with Art. 16(m) of Government Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded with professionals, transposing Directive 2011/83/EU, the right of withdrawal does not apply to the supply of digital content not delivered on a tangible medium, if performance has begun with the consumer's prior express consent and after the consumer has acknowledged that they will thereby lose the right of withdrawal.
Applicability to www.danblocks.com
Since the website www.danblocks.com sells exclusively digital products (templates, guides, online courses, digital resources and other similar materials supplied in electronic format), all the products sold fall under this legal exception.
Characteristics of the digital products sold
The digital products sold on the website:
- (a) Are supplied on an intangible medium (electronic files accessible through download or online access links)
- (b) Do not deteriorate or expire, being permanently available for download or access after purchase
- (c) Have no stock limits, being permanently available for purchase
- (d) Are delivered instantly by email, immediately after the payment is confirmed
How the right of withdrawal is lost
By completing the Order, the Buyer:
- (a) gives express consent to the immediate supply of the digital content
- (b) acknowledges that they lose the right of withdrawal from the moment they receive access to the digital product
Exception - Technical defects
Being unable to exercise the right of withdrawal does not affect the Buyer's rights in the event of technical defects in digital products (non-working links, corrupt files, missing or incomplete content), which are governed in detail in Section VII - The right of withdrawal for digital products, subsection “Exceptions - Technical defects”.
X. TERMINATION OF ONLINE SALES
The Seller has the right, at any time, to modify, suspend or end the online sale of Products and/or Services, partially or entirely, temporarily or permanently, with or without prior notice. Orders validly confirmed by the Seller before such modification, suspension or termination will be duly fulfilled by the Seller.
XI. CONFIDENTIALITY
Information of any kind provided by the User will remain the property of DTM GOES ONLINE SRL.
No public statement, promotion, press release or any other form of disclosure to third parties will be made by the User about the order without the prior written consent of DTM GOES ONLINE SRL.
By sending information or materials through this website, you give DTM GOES ONLINE SRL unrestricted and irrevocable access to them, and the right to use, reproduce, display, modify, transmit and distribute these materials or information. You also agree that DTM GOES ONLINE SRL may freely use, in its own interest, the ideas, concepts, suggestions, know-how or techniques you have sent through the Website.
DTM GOES ONLINE SRL is not subject to obligations regarding the confidentiality of the information sent, unless the law in force provides otherwise.
By being entered in the DTM GOES ONLINE SRL database, the User gives express consent, within the limits of the law in force, to be contacted by third parties who are partners of DTM GOES ONLINE SRL:
- Marketing service providers
- Other service providers
- State and government agencies or insurance associations, where specific legislation requires it
- Other companies with which DTM GOES ONLINE SRL may develop joint programmes for offering digital Products and/or Services on the market
If the User does not wish to consent to this, they must inform DTM GOES ONLINE SRL promptly at the email address indicated.
XII. WARRANTIES FOR DIGITAL PRODUCTS
All digital products sold by DTM GOES ONLINE SRL (templates, guides, online courses, digital resources and other similar materials) are provided “as is”, in accordance with the descriptions and specifications presented on each product's page.
The Seller guarantees that the digital products purchased will be accessible and functional as described on the website, subject to the minimum technical requirements specified.
If a digital product does not match its description on the website or has technical defects that make it unusable, the Buyer has the rights provided in Section VII - The right of withdrawal for digital products, subsection “Exceptions - Technical defects”.
The warranty does not cover:
- (a) Compatibility problems with the Buyer's equipment, software or operating system, if the minimum technical requirements were stated in the product description
- (b) Changes made by the Buyer to the digital product after purchase
- (c) Use of the digital product for purposes other than those it was designed for
- (d) Loss of access to the product due to not following the instructions for downloading or saving the files
XIII. TRANSFER OF USAGE RIGHTS
The right to use the digital products purchased passes to the Buyer when they receive the confirmation email containing the access or download links, after full payment.
By purchasing a digital product, the Buyer acquires a personal, non-transferable right of use, unlimited in time, in accordance with the licence terms specified for each product.
Digital products purchased may not be redistributed, resold, rented out or made available to third parties without the prior written consent of DTM GOES ONLINE SRL, unless the product licence expressly provides otherwise.
XIV. LIABILITY
The Seller cannot be held responsible for damage of any kind that the Buyer or any third party may suffer as a result of the Seller performing any of its obligations under the Order, nor for damage resulting from the use of the digital Products and Services after delivery, in particular their loss.
By creating and using the Account, the Client/User/Buyer takes responsibility for keeping the Account details (username and password) confidential, managing access to the Account and the activity carried out through their Account (to the extent permitted by the law in force).
By creating the Account and/or using the Content and/or placing Orders, the Client/User/Buyer expressly and unequivocally accepts the Website's Terms and Conditions in the latest updated version communicated on the Website.
The Website's Terms and Conditions may be changed at any time by DTM GOES ONLINE SRL and are enforceable against Clients/Users/Buyers from the date they are displayed on the Website. Acceptance of the Website's Terms and Conditions is confirmed by ticking the corresponding checkbox on the Website, sending the Order or making an online payment.
The information displayed on the website is for information purposes; the website owner assumes no responsibility for its accuracy or completeness.
The Seller will not be liable for:
- Direct or indirect damage, accidental situations or other intangible losses resulting from users' behaviour
- The website being inaccessible
- Unauthorised access to the client's data
- Actions of a third party on the website's services
- Situations of negligence or criminal offences
- Failure to fulfil an order
- The digital products being inaccessible for reasons not attributable to the Seller
- Any other technical problem
The Seller makes every effort to inform the client correctly about the characteristics and prices of the products and services shown on the website. We reserve the right to cancel orders for products with derisory prices resulting from typing errors.
Buying a product or service on the website comes with no guarantee that your requirements will be met.
We accept no liability for changes to, interruption or suspension of the DTM GOES ONLINE SRL website, or for situations in which the account/card was lost, stolen or is temporarily not working.
XV. THE BUYER'S RIGHTS AND OBLIGATIONS
Clients have the right:
- To use the website's pages solely at their own risk
- To create an account, and to change or delete it for specific reasons
- To order products in compliance with the Terms and Conditions
The Buyer's obligations:
- When creating an account or placing an order, the prospective buyer (the user) must not provide false information or personal data
- Not to hand over the account and, above all, the password
Complaints:
- Are accepted only at the email addresses listed on the contact page
- Will be resolved within 30 days at most
- The Buyer may notify the seller of a failure to meet contractual obligations
XVI. PROCESSING OF PERSONAL DATA
Ensuring the right to the protection of personal data is a commitment DTM GOES ONLINE SRL considers fundamental, so we will make every necessary effort to ensure the processing of your data fully complies with Regulation (EU) 2016/679 (the “General Data Protection Regulation” or “GDPR”) and with any other legislation applicable in Romania.
This document informs you how we collect, use, transfer and protect personal data when you interact with DTM GOES ONLINE SRL in connection with our products and services, through our website www.danblocks.com.
We reserve the right to change and update this Privacy Policy periodically, to reflect any changes in how we process your personal data or changes in the law.
Under data protection law, we are the controller when we process your personal data.
Categories of personal data we process
We collect your personal data directly from you, so you are in control of the information you choose to give us.
Sensitive data, which the General Data Protection Regulation places in special categories of personal data, is not something we collect or process. Likewise for data about minors - we do not wish to collect or process it.
- First and last name
- Phone number
- Billing address
- Payment details
- Data about how you use the DTM GOES ONLINE SRL website (for example: behaviour, your shopping habits) to personalise your online experience and offer you deals suited to your profile
- Other categories of data you provide directly when creating a user account on the website, or when placing an order
If you create your user account before completing the order for a product on the website, the website will ask you to enter your email address and an account will be created automatically from it. If you do not complete the order on the website, the account will not be created, it will be deleted automatically, and your email address and the other data provided will not be stored.
How long we keep the data
In general, we will store your personal data for as long as you have an account on the DTM GOES ONLINE SRL website.
If you are a Client, we will process your data for the whole duration of the contractual relationship and afterwards in accordance with our legal obligations. For orders placed on the website, your personal data contained in financial and accounting documents will be kept for 10 years under Art. 38 of Annex 1 to Order no. 2634/2015 on financial and accounting documents.
After 10 years this data will be destroyed. If you wish to delete your user account on the website, send an email to the address indicated. If the account has at least one active order to be fulfilled, the deletion request can only be registered after all active orders are completed.
Disclosure of personal data
DTM GOES ONLINE SRL does not sell or rent your personal data.
To fulfil our contractual obligations, we may share data with payment or banking service providers and with hosting providers and IT companies.
These processors are contractually bound to keep the data confidential and to use it solely for the purpose for which it was provided.
Where necessary to defend a legitimate interest, or where we have a legal obligation, we may disclose certain personal data to central or local public authorities.
Your rights
As a data subject, you have the following rights:
- The right to withdraw your consent
- The right to be informed about the processing of your data
- The right of access to your data
- The right to rectify inaccurate or incomplete data
- The right to erasure
- The right to restriction of processing under certain conditions
- The right to have your data transmitted to another controller
- The right to object to the processing of your data
- The right not to be subject to a decision based solely on automated processing, including profiling
- The right to lodge a complaint with a Supervisory Authority
XVII. DISPUTES
Any dispute between the Buyer and the Company will be settled amicably. If the dispute cannot be settled amicably, it falls within the jurisdiction of the Romanian courts that have general, material and territorial jurisdiction over the registered office of DTM GOES ONLINE SRL.
XVIII. FORCE MAJEURE
Neither party (the Seller/the Client) will be liable for failing to perform its contractual obligations if such failure to perform on time and/or properly, in whole or in part, is due to a force majeure event.
Force majeure is an unforeseeable event, beyond the control of the parties, which cannot be avoided.
If the event does not cease within 15 (fifteen) days of its occurrence, each party will be entitled to notify the other of the termination of the contract as of right, without either party being able to claim damages from the other.
XIX. GOVERNING LAW – JURISDICTION
This Contract is governed by Romanian law.
XX. CONSUMER PROTECTION
How do you make a complaint? Follow the instructions on the official page of the National Authority for Consumer Protection: www.anpc.gov.ro
Do you have a problem and don't know how to solve it? ANPC can help you resolve it, if it is a case covered by consumer protection legislation.