Important note
DanBlocks sells only digital products (Notion templates, digital resources). Because of the nature of these products, we do not offer refunds once the purchase is complete and the product has been delivered.
1. The nature of the products sold
DanBlocks (www.danblocks.com) is an online platform that sells only digital products, including but not limited to:
Notion templates
Productivity systems, planners, trackers
Digital resources
Guides, worksheets, educational materials
These products are delivered electronically, immediately after the payment is confirmed, through a download link or direct access to the content.
2. No-refund policy
Digital products cannot be returned
Under the applicable law (Government Emergency Ordinance 34/2014, Art. 16(m)), the right of withdrawal does not apply to contracts for the supply of digital content not delivered on a tangible medium, if performance has begun with the consumer's prior express consent.
By completing the order and making the payment, you confirm that:
- You agree to the immediate delivery of the digital content
- You acknowledge that you lose the right of withdrawal once the content has been delivered
- You have read and understood the product description before purchasing
This policy complies with Directive 2011/83/EU on consumer rights and the Romanian law in force.
3. Exceptions and special cases
Exceptionally, we may review refund requests in the following situations:
Major technical errors
- The product cannot be accessed or downloaded for technical reasons attributable to us
- The delivered file is corrupt or incomplete and cannot be fixed
- The delivered product differs significantly from the description on the website
Duplicate payment
If you paid twice for the same product by mistake, we will refund the extra amount in full within 14 working days.
No refunds are given for reasons such as "I don't like the product", "I found something better" or "I no longer need the product". We encourage you to read the description and the available previews carefully before purchasing.
4. How to make a request
If you believe you fall under one of the exceptions above, follow these steps:
Contact us within 48 hours
1
Send an email to hi@danblocks.com within 48 hours of the purchase
Provide the necessary details
2
Include: the order number, the email used for the purchase, a description of the problem
Attach evidence
3
Screenshots or other evidence of the technical problem you encountered
Wait for our reply
4
We will review the request and reply within 5 working days at most
If the refund is approved, the amount will be returned through the same payment method used for the purchase, within 14 working days.
5. Physical products (future)
A note on physical products
DanBlocks currently sells only digital products.
If, in the future, we add physical products (merchandise, printed products, etc.) to our range, they will be covered by a separate returns policy, in line with:
- Government Emergency Ordinance 34/2014 on consumer rights
- The 14-day right of withdrawal for physical products
- The specific conditions for returning products in their original condition
The policy for physical products will be published on the website before this product category is launched and will be clearly communicated during checkout.
6. Contact and assistance
For any questions about this policy or to ask for assistance:
Operator
DTM GOES ONLINE SRL
Tax ID (CUI): 43424158
Suceava, Romania
Estimated response time: 24-48 hours on working days.